Knowledge Base

Safe File Transfer

Protect your files when uploading and downloading.

Use SFTP Instead of FTP

SFTP (SSH File Transfer Protocol) encrypts your connection:

• Port: 22
• Encrypted username/password
• Encrypted file transfer

FTP Client Settings

In FileZilla:

1. Go to Site Manager
2. Set Protocol to "SFTP"
3. Use port 22
4. Enter credentials

FTP Security Tips

• Use strong, unique password
• Don't save passwords in clients (or secure the app)
• Use key-based authentication if available
• Create limited FTP accounts for contractors

Creating Restricted FTP Accounts

For temporary access:

1. Create new FTP account
2. Limit to specific folder
3. Delete account when done

Never Do This

• Use unencrypted FTP on public WiFi
• Share FTP credentials via email
• Use the same FTP password as other accounts

After Suspicious Activity

If FTP account is compromised:

1. Change password immediately
2. Check for unauthorized changes
3. Restore from backup if needed