Knowledge Base
Opening and Managing Support Tickets
Getting Support
Our support team is here to help. Use the ticket system for technical issues, billing questions, or general inquiries.
Opening a New Ticket
- Log into Hostdeal Hub
- Click Support in the main menu
- Click Open Ticket
- Select the appropriate department:
- Technical Support: Server, website, email issues
- Billing: Payment, invoice, refund questions
- Sales: Pre-sales questions, upgrades
- Fill in the subject and description
- Attach any relevant files or screenshots
- Click Submit
Tips for Faster Support
Help us help you faster:
- Be specific about the issue
- Include error messages (copy/paste or screenshot)
- List steps to reproduce the problem
- Mention any recent changes you made
- Specify which domain/service is affected
Viewing Your Tickets
- Go to Support → Tickets
- See all open and closed tickets
- Click a ticket to view the full conversation
Replying to Tickets
- Open the ticket
- Scroll to the reply box
- Type your response
- Attach files if needed
- Click Reply
Ticket Statuses
- Open: Awaiting our response
- In Progress: Being worked on
- Awaiting Reply: We're waiting for your response
- Closed: Issue resolved
Response Times
We aim to respond to all tickets within 24 hours, with most receiving responses much faster.